|
Ready to hear how to increase your revenue with no
obligation? No charge to find out what we can do for you. No charge for our
software. No charge for anything unless we collect for YOU! Click below to find
out how to increase and expedite your revenue flow:
| |
Home of Managed Medical Services and More ranging from
Transcription to Billing & Coding and more!
Deal yourself a winning hand every time
putting our superior technology to work for you!
Aces UP History
Aces UP was formed by a group of dedicated professionals with decades of
combined experience in providing outsourced services to health care
practitioners. Providing services to client bases as diverse as the “country
doctor” to the large metropolitan hospital, to the national conglomerate, Aces
UP is your one stop source when you have the work, but not the personnel from
transcription, to medical billing & coding, to basic accounting, we handle all
these services, and more.
In short, Aces UP is a business process outsourcing firm with specific focus on
the healthcare sector.
The Aces UP business model offers a unique alternative to the offshore model.
Our system provides U.S. (onshore) services in a market that is rapidly outsourcing
jobs abroad. By investing in a core group of experienced professionals,
strategically located from coast to coast, Aces UP stands ready to handle your
work, regardless of your location, or time requirements.
Aces UP has been able to develop and retain a workforce that can provide these
services at prices that compete well with the non-U.S. outfits. The value
derived from this model is better quality, easy access and communication, and
substantially less risk from improved security and privacy. Additionally, with
our workforce being exclusively in the states, our clients experience better access to
the teams that are working on their assignments.
Aces UP Experience
Aces UP currently provides services to a wide-range of medical clients, from the
small town doctor to large urban hospital, from family practice to complex
specialties, Aces UP has, and remains ready to, handle any breadth and scope of
medical transcription. A representative client list will be provided in response
to a serious enquiry.
...COMMITMENT TO EXCELLENCE
Aces UP Hiring Procedures
Hiring is based on need, with a pool of transcriptionists always on Aces UP’s
“waiting list,” that list comprised of transcriptionists who have expressed an
interest in working for Aces UP, and have proven qualified to do so. These
applicants are brought on board as line count or specialties demand.
Because of this method, Aces UP is never at “peak capacity” and is always in
position to ramp up for a new account, or increased work load, very quickly, in
some instances less than a week for additional work in the tens of thousands of
lines per day range.
Aces UP Teaches the Teacher
Aces UP strives to minimize the resources expended by our clients as Aces UP
works towards taking on their transcription requirement. To that end, each
account is assigned a Team Leader or Manager who will be trained on the account
specifications. That Leader then trains the Aces UP team assigned to the
account, and is responsible for ensuring that all software and hardware needs
are in place, in conjunction with the IT team, and that all specs are
distributed to the assigned transcriptionists, and learned. Our goal is that our
clients never see a document until it is perfect. Aces UP has found that this
method minimizes the “learning curve hitches,” horror stories about which are
legendary in the industry when a proper system is not in place.
Aces UP QA/Editing
No document is returned to the client without at least two levels of quality review.
...COMMITMENT TO SECURITY
HIPAA compliance – Software
Aces UP is committed to providing our clients with a secure efficient method for
transcription. Aces UP only implements programs that use or support 128 bit
encryption or higher. All files are sent via the Secure Sockets Layer, SSL in
short. SSL provides 128 bit encryption for the transfer of files, with limited
access to the files that are in the system. Only MTs, Editors, and QA staff who
receive the task can listen to the voice file or look at the transcribed file
while it is our system. Account managers have access to all files to assure
workflow and Quality of the transcription process.
HIPAA compliance – Hardware
Aces UP’s servers are on dedicated networks protected by state of the art
firewalls.
HIPAA compliance – Personnel
All Aces UP employees and contractors are required to Sign NDAs as well as
Privacy Agreements which are retained on file. All are made aware that any
breech of confidentiality is grounds for immediate disassociation.
Aces UP Commitment to Clients
Each Aces UP account, each Aces UP relationship, brings with it its own special
needs. Aces UP does not ask its clients to fit into the Aces UP box, but rather
uses all the tools at its disposal to create a custom solution for each and
every occasion. Much like a highly sophisticated matrix, client needs are
analyzed and matched with their complementary procedure.
In those instances where there is not a methodology already available, Aces UP
draws on its resources to create the environment to match the client needs.
Aces UP will always guarantee no more then 24 hour TAT with the expectation that
our internal TAT will consistently be much quicker than that.
STAT reports will be returned within required timeframes, as agreed.
Aces UP guarantees 98% accuracy, but is truly never satisfied until the vast
majority of document are being returned with 100% accuracy, a result achieved
generally within a thirty-day “learning curve” time, with the only omissions
then being “blanks” where protocol determines that it is better to leave the
blank than to make a wrong guess. Anything typed should, and will be, accurate.
Aces UP is also always willing to provide feedback and suggestions to the
dictators in order to help ensure a minimal number of blanks.
The Aces UP team is available 24/7, and will schedule shifts as workflow
dictates. A representative of the management team will be on call 24/7, as will
Aces UP IT support.
Aces UP pricing, ranges from 9cpl through 20cpl, with the vast majority of our
accounts falling in the 10-12cpl range.
Aces UP uses the industry standard to determine a line, that being characters
plus spaces, divided by 65.
Our clients are welcome to audit their line counts at any time.
If there is any question about a charge or invoice, Aces UP will review provide
whatever additional documentation is required to substantiate any charges.
Ultimately what is important to know is that Aces UP lives by the motto that
“The client is always right.” If a discrepancy cannot be reconciled for any
reason, the client figure, where lower, will be used.
Aces UP offers to basic billing modes and can bill bi-weekly, net 10, or can
bill monthly, due on receipt. Should a client need alternate arrangements, we
can create a billing system to meet those specific needs.
Aces UP Contract / Guarantees
Aces UP is also willing to execute a contract detailing the terms of our
agreement. We will also be happy to include any reasonable performance clauses,
with penalties, as requested. However, Aces UP does not require a contract,
time, or volume commitment. Aces UP is proud of the fact that its work speaks
for itself and expects that our relationship will continue so long as we meet,
or exceed, your expectations.
| |
|
